People’s conversations are not media; they can’t be purchased as such by advertisers. In other words, people don’t talk whenever advertisers want them to and they won’t say whatever advertisers tell them to — so it isn’t “media” like TV, print, and radio.

If you treat people’s conversations as media, you’d be doing it wrong. Social marketing done right means asking for and respecting people’s conversations and giving them a public place to talk so others can hear. If the advertiser’s product is already great, much of the conversation will be positive. But even if it isn’t the advertiser will have the benefit of free “product research” because people will give them ideas for improvement. 

Untargetables are hard to reach. Unreachables are not reachable by traditional advertising media or channels. 

read more about the ROI of social media on ClickZ … http://www.clickz.com/3633341

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nifty and awesome

social media strategist

social actions – the things people do when they are on social networks

social marketing – the act of stimulating more social actions that yield awareness, purchase, and advocacy/loyalty for brand advertisers

social media – it’s NOT media, so stop using the word media! (see Social Networks Aren’t Media – http://www.clickz.com/3631391 )